APPOINTMENT REMINDERS AND HEALTH PROMOTION VIA SMS AND VOICEPATIENT CARE MESSAGING FOR GP SURGERIES iPLATO Patient Care Messaging is a web based system hosted within NHSnet, that integrates to all major GP administration systems, allowing fully automated appointment reminders and targeted group messaging for health promotion. System Features
Current Applications:
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APPOINTMENT REMINDERS VIA SMS AND VOICEPATIENT CARE MESSAGING FOR SECONDARY CARE iPLATO Patient Care Messaging was developed in 2003 with the specific goal of assisting Primary and Secondary Healthcare organisations reduce the incidence of missed appointments via the fully automated sending of appointment reminder text messages to patients. During 2006, iPLATO launched and ran a successful pilot of its Patient Care Messaging solution with Barts and The London Trust. The pilot service covered 4 specialities and ran from March 2006 to April 2007. The pilot delivered a confirmed DNA rate reduction of 40% for patients receiving appointment reminders. It also highlighted the problem of appointments cancelled by the hospital, for which Patient Care Messaging provides a solution. The Patient Care Messaging platform is hosted (within NHSnet) and maintained centrally by iPLATO for its NHS partners, each of whom are integrated to the platform. |
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APPOINTMENT REMINDERS AND HEALTH PROMOTION VIA SMS AND VOICEPATIENT CARE MESSAGING FOR PHARMACIES Due to the increasing role Pharmacies are now playing in Public Health initiatives (Smoking Cessation, Blood Pressure Reviews etc.), Patient Care Messaging for Pharmacies is increasingly being adopted as a highly effective tool for the successful targeted support of health promotion in the community. System Features Current Applications:
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M-SITEiPLATO has developed a mobile health service directory allowing patients to access vital healthcare information (GP surgery, dentist, pharmacy and clinic details ) within their locality. The service provides an enhanced mobile portal for patients to access this information. Links to the M-Site can be added as tags to outgoing SMS text messages to enable direct access from the patients mobile phone. |
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M-TESTM-Test is a ‘standalone’ healthcare ‘test’ platform originally developed for the identification of patients at risk from diabetes. Activated by short or long codes from marketing material, M-Test can be used to support a variety of health promotion campaigns. [Contact Us] |
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STOP SMOKING AWARENESS SERVICEThe iPLATO Stop Smoking Awareness Service enables ‘quitters’ to request Smoking Cessation Support and advice by sending a text message to a specific ‘Stop Smoking Service’ number found on marketing material (such as a leaflet, a poster, a beer mat etc…) in the community (Gyms, GP Surgeries, Railway Stations etc.). After sending the ‘trigger’ text to the Stop Smoking number on the printed marketing material, the ‘quitter’ receives by return text a message saying: ‘Thanks for taking this opportunity to get free Stop Smoking support. Please await a call from an advisor to discuss how we can help you in your quit attempt’ On receipt of the ‘trigger’ text from the ‘quitter‘ (arriving as an email to a predetermined Stop Smoking Service email address), the quitter is called by a Stop Smoking Advisor in order to provide Smoking Cessation support and advice and/or make an appointment. [Contact Us] |
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